As Tayco’s Showroom and Guest Experience Manager, Tiana Smith ensures every showroom visit reflects the brand at its best. From coordinating visits to supporting installations and maintaining the space, she plays a key role in delivering seamless, memorable experiences for both Customers and Dealers.
Recently promoted from Showroom Coordinator, Tiana’s growth reflects her curiosity, collaboration, and ability to elevate every interaction. She thrives on bringing Teams together, contributing ideas for showroom updates, and finding new ways to showcase products in impactful, engaging ways.
Tiana is especially inspired by how Tayco approaches design and innovation, balancing trend forecasting with a deep understanding of Customer needs. It’s a mindset that prioritizes real-world application, ensuring every solution supports the way Clients work and grow.
Outside of work, Tiana channels her creativity through art and photography, and enjoys learning new skills like cyanotype printing and swimming. She’s always exploring, always learning, and always bringing that same energy into her role.
Get to know Tiana, a creative, curious, and experience-driven member of our Team who brings our showroom, and our brand, to life every day.
- Who are you & what is your role at Tayco?
My name is Tiana Smith, and I’m the Showroom and Guest Experience Manager here at Tayco. - What’s a typical day like for you?
A typical day consists of reviewing scheduled showroom visits, upcoming installations, and working with the Marketing Team to restock literature and product. I also maintain our showroom and create meaningful guest experiences for our Sales Team and Customers, working across multiple departments to ensure everything runs smoothly. - What has been a highlight moment in your role so far?
Recently receiving a promotion from Showroom Coordinator to Showroom and Guest Experience Manager has been a highlight. It’s been a great opportunity to grow with Tayco. - What do you enjoy most about working with your Team?
I enjoy the collaboration. Bringing ideas together for showroom updates and finding new ways to make products impactful has been really exciting. - What’s something people might not expect about you?
I grew up with a lot of pets, including a sugar glider. - Outside of work, what keeps you inspired or energized?
Having something to look forward to keeps me motivated. I stay inspired through my art and by learning new skills like photography, cyanotype printing, and swimming. - If your life lately had a theme song, what would it be?
“Level Up” by Ciara. - If you could instantly master any skill, what would you choose?
Computer coding and becoming fluent in multiple languages. - What motivates you, both professionally and personally?
I’m naturally curious and love exploring new ideas. Every challenge teaches me something valuable and keeps me motivated. - What is one thing you’ve learned at Tayco that has stuck with you?
One of the biggest takeaways for me is how Tayco balances trend forecasting with a deep understanding of Customer needs. It’s not just about what’s new, it’s about what works for our Clients and their businesses. That ability to adapt and prioritize the Customer so effortlessly is something that’s really stuck with me.
