At Tayco® our goal is to provide the best Customer service and shipping options within Canada and the United States.
We will choose the most appropriate delivery method and carrier for your desired shipping address. It is not possible to specify a preferred carrier when placing your order.
Our standard shipping method is LTL (Less Than Truckload) for all skidded items. If items are smaller Courier Ground will be utilized.
LTL Shipping costs cover Dock to Dock delivery. Due to liability, dock-to-dock services do not include unloading or moving your shipment from the back of the trucks to your dock. If you have special needs or require additional services, it’s your responsibility to contact Tayco before the shipment is delivered.
Additional charges will apply, but not limited to:
- Home Delivery
- Multiple Stops
- Specific Delivery Time
Orders sent using Standard Shipping are generally delivered within the regions below from their date of shipment (excluding weekends and holidays):
- Southern Ontario to Quebec City: 1-2 business days
- North Eastern US: 2-4 business days
- Central US: 3-4 business days
- Mid-West US, MB, Northern ON, Northern QC, NB, NS, PEI, NL: 4-5 business days
- Western Canada and Western US: 5-7 business days
Expected delivery times will vary depending on the location where the item is shipped. While we are happy to offer products to customers located in Alaska, and Hawaii, additional shipping charges may apply to these locations and delivery times will vary.
Expedited shipping is available to most destinations for an additional charge except P.O. Boxes and is reviewed on a case by case basis.
CUSTOMS & IMPORT TAXES
Orders shipped outside Canada may be subject to customs duties, import fees, brokerage fees, or additional taxes or other like charges when the package arrives in the country of destination. Requirements or restrictions relating to these matters may also cause some delay in delivery.
A signature acknowledging delivery is required for all shipments, on receipt. Someone must be present at the destination address to receive the package and sign for it.
Any claims for Concealed Damage are to be submitted within 5 days of receipt of Tayco Product.
Please submit through the claims form at https://app.smartsheet.com/b/form/b1d0acdd51f24ce3bc21eec4e63b36f6
Please ensure photos are documented of any damage while product is still on the skid.
All Concealed Damage claims will be assessed at Tayco’s Discretion
DAMAGED VIA CARRIER
We package your merchandise carefully so that it will protect it from standard handling and transport. However, we do not control what happens after it leaves our building.
Therefore, for your protection:
- don’t sign for merchandise until you’ve inspected it for damage;
- If you find damaged merchandise, keep all of the original shipping packaging and take photos of the packaging to show the condition in which it arrived, as well as photos of the damaged merchandise inside.
We, Tayco are the “shipper”, we will have to file any claim to a carrier on your behalf. However, we can only do that if you provide us with all the information required by the carrier. Please provide us with the following information within 3 days of receipt of goods:
- the order number for the shipment with which you have a claim;
- the tracking number from the carrier for that shipment
- fill out the Tayco claim form at https://app.smartsheet.com/b/form/b1d0acdd51f24ce3bc21eec4e63b36f6
- Ensure you include pictures of the damage on the original skid with original packaging
We’ll then file the claim with the carrier on your behalf and keep you posted on developments.
Please note that the carriers are likely to contact you and could even send an inspector to your location to verify the claim. They might also send you additional paperwork to fill out. Therefore, keep all original shipping material and received goods until you hear from us that your file has been resolved or closed. Until that occurs, please be patient with the process and cooperate with any requests you may receive for additional information. Carriers and their adjusters usually take some time to process claims.
Once the claim is resolved, we’ll let you know whether you need to send the damaged equipment back to us and how we can proceed with the replacement of your order.
Tayco and carriers will not give insurance refunds for damaged or lost merchandise unless the steps described above are followed, documented and approved by them and this can only be achieved with your collaboration.
The decision made by a carrier regarding any claim for refund is final.